Service with a smile
There are precious few times in this life when you get what you came
for. Most of the time you have to go back through the
drive-thru because the person who couldn't speak English got your order
wrong.
The other day I went through the drive-thru at one of your larger burger chains and asked for a very simple order. One number 7 with a Sprite, one number 11 with a Sprite and one chicken nuggets kids' meal with an Icee. What I got in my bag was a number 2, a number 12 and a kids meal without the crummy toy, so I turned around and went back. What I got the second time was still wrong, so I went back again. What I got from the "friendly" server was an icy stare.
Don't get me wrong. I'm not picking on the fast food industry. Service is bad all over. Phone service, food service, television service. You've got to pump your own gas now (unless you live in NJ). When I was a kid we sat in the car and let the attendant fill 'er up, along with checking the oil and washing the windshield. Not so any more.
Nobody seems to care any more, and there seem to be fewer every minute. But what I got last night was exactly what I wanted...a Yankees championship.
First, let me congratulate the Phillies. They are an excellent team and they deserved to be in the Series. Great hitters, great pitching, great coaching. Charlie Manuel is a class act and I am proud to know that my team beat the best. Like we always tell our Little League boys, "If you want to be the best you've got to beat the best." The Yankees did just that.
What I wanted was a dominating performance by Andy Pettitte. Check. Then I wanted a side of Mo with maybe a little bit of Joba thrown in. Check. After that I wanted to see dramatic, timely hitting. What I got was exactly that from Tex, Johnnie D, Al and of course, Godzilla. Last, but not least, I wanted some good defense. Check, check, check. Everything in my bag was exactly as ordered. Yankee championship to go, please, and hold the mayo.
I'll have the same order to go for 2010, too, if you please.
The other day I went through the drive-thru at one of your larger burger chains and asked for a very simple order. One number 7 with a Sprite, one number 11 with a Sprite and one chicken nuggets kids' meal with an Icee. What I got in my bag was a number 2, a number 12 and a kids meal without the crummy toy, so I turned around and went back. What I got the second time was still wrong, so I went back again. What I got from the "friendly" server was an icy stare.
Don't get me wrong. I'm not picking on the fast food industry. Service is bad all over. Phone service, food service, television service. You've got to pump your own gas now (unless you live in NJ). When I was a kid we sat in the car and let the attendant fill 'er up, along with checking the oil and washing the windshield. Not so any more.
Nobody seems to care any more, and there seem to be fewer every minute. But what I got last night was exactly what I wanted...a Yankees championship.
First, let me congratulate the Phillies. They are an excellent team and they deserved to be in the Series. Great hitters, great pitching, great coaching. Charlie Manuel is a class act and I am proud to know that my team beat the best. Like we always tell our Little League boys, "If you want to be the best you've got to beat the best." The Yankees did just that.
What I wanted was a dominating performance by Andy Pettitte. Check. Then I wanted a side of Mo with maybe a little bit of Joba thrown in. Check. After that I wanted to see dramatic, timely hitting. What I got was exactly that from Tex, Johnnie D, Al and of course, Godzilla. Last, but not least, I wanted some good defense. Check, check, check. Everything in my bag was exactly as ordered. Yankee championship to go, please, and hold the mayo.
I'll have the same order to go for 2010, too, if you please.
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